How can I update the card on file for my account? To avoid duplicate e-mailings, you are welcome to deactivate e-mail alerts for your nonpaid account. Please confirm via your account page which e-mail address was used to successfully purchase a subscription. While one e-mail address is linked with your paid subscription, the others are not. It’s likely that multiple attempts were made to subscribe, each using a different e-mail address. If you are receiving AIR MAIL e-mails in multiple in-boxes, this does not mean that you have purchased duplicate subscriptions. Please try signing in with the e-mail address at which you received a confirmation of payment. If you have been billed for a subscription but still appear to be a non-subscriber on your account page, you are not signed in with the e-mail address that was used to create your paid subscription. Have you successfully paid for a subscription but still appear to be a non-subscriber? It is likely that you made multiple attempts to subscribe to AIR MAIL, at each point using a different e-mail address. Since your subscription has lapsed, you may re-subscribe via your account page, where you will be able to select your preferred plan and enter a new method of payment. Another solution might be to use a different credit or debit card. Simply contact your bank and confirm the authenticity of the transaction. If you find no issue with the card, it is likely that your bank has denied the charge.
Please check to ensure the method of payment we have on file for you is active and up to date. This can occur at the end of your free-trial period or when your subscription automatically attempts to renew. Please note that a failed payment will cause your subscription to lapse.ĭid you purchase a subscription, and access is suddenly being denied? It is likely that our attempt to bill the credit or debit card on file failed. If you do not appear to be subscribed, please sign up for a subscription plan to access content. Is there an active paid subscription linked with your e-mail address? Please double-check the status of your subscription by visiting your account page.
If you have signed in with your e-mail address and subscriber password but still cannot access content, please consider the following: After signing in, I still cannot access articles. As outlined above, you will not be charged until the conclusion of the free-trial period. Select your preferred plan, enter a method of payment, and click START TRIAL. The free-trial period activates upon signing up for a subscription. To end your subscription and halt auto-renewals, please be sure to initiate the cancellation through your account page. Rather, this merely deactivates e-mail alerts. Please note that opting to unsubscribe from AIR MAIL e-mails does not cancel your subscription. To cancel, simply visit your account page. You are welcome to cancel your subscription at any time. In this event, existing subscribers will retain the same pricing they had at the time of sign-up. Please note that subscription plans are subject to change.
All plans are subject to applicable taxes and fees. How much does a subscription cost?Ĭlick here to view AIR MAIL’s subscription plans. Following the free-trial period, you will be billed for the subscription plan of your choice, unless you opt to cancel prior to the auto-renewal date. Your subscription will begin with the designated free-trial period, during which you will not be charged. Thank you for your interest in AIR MAIL! If you would like to sign up, please click here and you will be able to select your preferred plan and enter a method of payment.